FAQ
Shipping & Delivery
How quickly will my Evantex doll arrive? We know someone is waiting for a new friend! We offer three reliable shipping methods across the United States:
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Express Shipping (3-6 business days): $20.00 – For those special birthdays and surprise gifts that just can't wait.
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Standard Shipping (7-14 business days): $10.00 – Our most balanced and popular delivery choice.
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Free Shipping (7-14 business days): $0.00 – Enjoy premium quality with zero shipping cost on qualifying orders.
Can I track my order? Absolutely. Once your order is processed and shipped, you will receive an email with a tracking number so you can follow your doll's journey right to your door.
Product & Care
Are your dolls safe for children? Yes! Safety is our top priority. Most of our dolls are made with child-safe, BPA-free materials. Please check the specific age recommendations on each product page to ensure the perfect match for your child.
How should I clean my doll? For vinyl dolls, a gentle wipe with a damp cloth and mild soap is usually best. For dolls with fabric bodies or delicate hair, we recommend spot cleaning and gentle brushing. Every Evantex doll comes with basic care instructions to keep them looking brand new.
Returns & Satisfaction
What is your return policy? We want you to fall in love with your purchase. If you are not 100% satisfied, we accept returns on unopened, unused items in their original packaging within 30 days of delivery.